Frequently Asked Questions
We at EasyTrak put our customers first by answering their most pressing queries and concerns.
EasyTrak FAQs
We are pleased to announce that EasyTrak Solutions, by Caribbean Transit Solutions, and Ontrac Telematics Corp have merged to create an even stronger Caribbean Telematics brand under the Ontrac umbrella. The EasyTrak Solutions suite of fleet management and telematics products, is now under the ONTRAC telematics brand. For more information on packages and offers contact: sales@ontracsystems.com.
Yes, EasyTrak Lite are our starter packages designed for individuals or small businesses. Get starter with GPS tracking and basic insights. EasyTrak Pro packages enable larger businesses to manage their fleets more effectively. Visit our Solutions page for more information.
Yes, check out our EasyTrak Safe packages, designed specifically for your peace of mind.
Visit our login page and use the email address you provided and password you created. Instructions on logging into the system are included in the ‘Welcome Email’ you received. Once logged in you can see how you are driving (driving metrics) by clicking on the dashboard and you can view your vehicle live on the map by selecting the map icon.
Please feel free to contact us should you ever need any assistance to reset your password or assistance with the system. You may do so by emailing us (support@easytrak.co), calling or sending a whatsapp message to our support team at Tel: +1246-234-2569. Please also feel free to contact us by this same number for immediate queries or assistance on ‘How To Guides’ and any additional EasyTrak information you or our team may need.
Yes, there are apps for all our customers, based on the package you have with us. Contact your rep for details and to schedule a walk through. Apps can be downloaded for both Android and iPhone/iOS users. Information on how to download the app is also included in your ‘Welcome Email’ from us.
The EasyTrak device plugs into the vehicle diagnostic port or our software solution enables GPS tracking of the vehicle. This information is fed into our system and insights and reports can be generated from the Dashboard.
Cost of installation is a one time lease fee applied to your contract. It is based on the type and age of vehicle and thus, the type of installation required.
The installation takes on average 30 to 60 minutes depending on the type of installation being completed on your vehicle. For OBD (On Board Diagnostic) installations, your installation takes 30-45 minutes. For Non OBD (Hard wire Installations) your installation can take between 45 -90 minutes, from prep to returning your keys to you.
Yes, we provide a range of other Add On services/solutions for example, Dashboard Cam, BlueTooth Asset Tracking among others. Contact our team for more information.
From time to time your vehicles may need to be changed, suspended while on maintenance or you may wish to bring on new vehicles to the system. For all such queries, please contact our Ops Admin, Tonni directly via email to: Tonni@caribbeantsi.com (cc: Support@easytrak.co)
The EasyTrak device is compatible with most vehicles (types and models). Most vehicles come with an On Board Diagnostic port, through which the installation is done. However, for older vehicles, a Hardwire installation can be done. Therefore, the GeoTab device can be installed in your ZR/Minibus.
For all support queries, our EasyTrak Support email address is: support@easytrak.co
